Closed Why Is the Team So Silent?

[TurkErkegi]

Hello everyone,

There was maintenance that lasted for several hours without any announcement or updates at all.

At the same time, when people asked questions on Discord, they often went unanswered for hours. Many of those questions were simply about problems with updating the game or launching the patcher.

I’ve seen some new players quit before they even received a response. As a player, I found this lack of communication and attention quite concerning.

 

[IDemonI]

I think there was a problem with some data servers, that's why it was unnanounced

 

[TurkErkegi]

I think there was a problem with some data servers, that's why it was unnanounced

Shiit happens, these kind of things could take even several days till it gets fixed eventually. What bothers me is the lack of communication.

 

[Vanity]

Request for Transparency and Reconsideration

I am writing this post in hopes of receiving clarity and a fair review regarding the permanent ban placed on my account, “xclassic.” The stated reason for the ban was RMT. However, I would like to clearly state that no in-game RMT transaction, item transfer, or currency exchange has taken place...

global.wom2.com

Closed - Improve communication / team capacity

Hello everyone! First off, I want to clarify that this thread is not supposed to attack any team members, but instead is merely meant to voice my concerns and to give some constructive criticism. The topics I want to discuss are mainly the state of suggestions, patches in general and...

global.wom2.com

Accepted - Communication between WoM2 team members

Hello WoM2 team — I’d like to thank you for the Halloween event and for posting the breakdown on the 24th. There was a mismatch between the forum post and the actual spinning‑wheel drops, as we all know by now. I want to let you know that this post isn’t about jumping on the hate train that’s...

global.wom2.com

Closed - Apparent lack of communication and allignment in the WoM Team

When members of the community get different directions from different staff roles, it creates uncertainty and raises the risk of looking like an unwell put together team. Clear, consistent communication from the team helps players understand expectations and participate confidently. That being...

global.wom2.com

Closed - Make WoM Great Again Biggest Improvement List

1. Quality of Life (QoL) Changes 1.1 Teleportation & Movement Teleport to shop from any map, any channel. Teleport from HL2 to any place with a scroll (works from Spider Cave 1). Disable cooldown for teleporting to the shop after freshly TP-ing. 1.2 Crafting & NPC Adjustments Add crafting...

global.wom2.com

Addressing the PvP and the Communication Issues!

Let me start off by saying that I already have about 120 hours of playtime and that the only reason I'm even making this post is that I actually care about the game and I would like to see the server succeed. With that being said, I think the dev team should come out tell us what their plan or...

global.wom2.com

First time here?
This has always been a problem with WoM2 Staff.

It's still incomprehensible to me how you can offer a service to almost 10.000 people daily and to roughly 2000 people at any given time, have an extensive team, including what should be Discord Admins and Community Managers, and someone doesn't find the 2 minutes it's needed to get onto Discord and type at least an "we're investigating" message.

Nothing new to be seen here.

 

[TurkErkegi]

Request for Transparency and Reconsideration

I am writing this post in hopes of receiving clarity and a fair review regarding the permanent ban placed on my account, “xclassic.” The stated reason for the ban was RMT. However, I would like to clearly state that no in-game RMT transaction, item transfer, or currency exchange has taken place...

global.wom2.com

Closed - Improve communication / team capacity

Hello everyone! First off, I want to clarify that this thread is not supposed to attack any team members, but instead is merely meant to voice my concerns and to give some constructive criticism. The topics I want to discuss are mainly the state of suggestions, patches in general and...

global.wom2.com

Accepted - Communication between WoM2 team members

Hello WoM2 team — I’d like to thank you for the Halloween event and for posting the breakdown on the 24th. There was a mismatch between the forum post and the actual spinning‑wheel drops, as we all know by now. I want to let you know that this post isn’t about jumping on the hate train that’s...

global.wom2.com

Closed - Apparent lack of communication and allignment in the WoM Team

When members of the community get different directions from different staff roles, it creates uncertainty and raises the risk of looking like an unwell put together team. Clear, consistent communication from the team helps players understand expectations and participate confidently. That being...

global.wom2.com

Closed - Make WoM Great Again Biggest Improvement List

1. Quality of Life (QoL) Changes 1.1 Teleportation & Movement Teleport to shop from any map, any channel. Teleport from HL2 to any place with a scroll (works from Spider Cave 1). Disable cooldown for teleporting to the shop after freshly TP-ing. 1.2 Crafting & NPC Adjustments Add crafting...

global.wom2.com

Addressing the PvP and the Communication Issues!

Let me start off by saying that I already have about 120 hours of playtime and that the only reason I'm even making this post is that I actually care about the game and I would like to see the server succeed. With that being said, I think the dev team should come out tell us what their plan or...

global.wom2.com

First time here?
This has always been a problem with WoM2 Staff.

It's still incomprehensible to me how you can offer a service to almost 10.000 people daily and to roughly 2000 people at any given time, have an extensive team, including what should be Discord Admins and Community Managers, and someone doesn't find the 2 minutes it's needed to get onto Discord and type at least an "we're investigating" message.

Nothing new to be seen here.

Coming up with data as always <3
This is exactly what i was trying to say, a simple "We're working to fix this, doing this and that etc..." would be 10 times better than simply acting like there is nothing happening.

 

[Demogorgon]

Coming up with data as always <3
This is exactly what i was trying to say, a simple "We're working to fix this, doing this and that etc..." would be 10 times better than simply acting like there is nothing happening.

They don't care

 

[Essence]

Hello everyone,

We understand that unexpected downtime and technical issues can be frustrating and we appreciate everyone's patience and the feedback shared in this thread.

Earlier today we experienced an unforeseen technical issue affecting part of our infrastructure. Situations like this can occur in any online service and by their very nature they cannot always be predicted or announced in advance. While we do our best to maintain stability, neither developers, game masters, community managers, nor any other team members possess the ability to foresee every technical failure before it happens. When such incidents occur, the team’s immediate priority is to identify the cause and resolve the issue as quickly as possible in order to restore the service for everyone. During that process, communication can sometimes be delayed while the technical team gathers accurate information.

That said, we understand that players value transparency and updates, even if they are brief. We will review our internal procedures to ensure that when possible, a short notice such as “we are aware of the issue and investigating it” is communicated more quickly through our official channels. At the same time, trust in a long-running project is ultimately built through stability over time, not just through messages during individual incidents. When maintenance is planned, it is communicated beforehand. Running a service of this scale inevitably comes with occasional unexpected disruptions, some we might not be prepared for. What matters most is resolving them efficiently and maintaining a stable environment for the community.

Warm wishes,
Essence.