Pending Community Helper System

[Keen]

✦ Community Helper System ✦​

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➤ General Idea

Community Helpers are experienced players who guide new players, answer basic questions, explain game systems, and help beginners understand where to find important information such as guides, rules, support channels, and useful server features.

Their main purpose is to make the game easier to understand for new players, especially during the first minutes after joining the server. Those first minutes are very important, because this is usually when a player decides whether they want to continue playing or leave.

Community Helpers are not Game Masters and they are not part of the official Game Team. Their role is based on guidance, communication, and beginner support.

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➤ Why Community Helpers Would Be Useful

The server could benefit from having around 3 to 5 Community Helpers who can guide new players, help them understand what they should do first, and teach them effective ways to progress and earn gold.

Even if the forum already has many guides, new players do not always know where to start, which guide to follow first, or where to find the correct information. A beginner may feel lost even when the information already exists.

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⚠ Why This Matters

Many new players forget or do not know about the referral code, even though it can be very useful at the beginning of the game. Missing this information early can affect their first experience on the server.

Some players also do not know that the call/sell chat is English-only. This can create confusion, especially for new players who are not familiar with the server rules yet.

Another common issue is that some players do not know where to ask for help when they have a problem. They may not know if they should use the forum, Discord, support tickets, Wikipedia, or in-game chat.

Community Helpers would reduce this confusion by guiding players toward the correct information instead of leaving them to search everything alone.

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➤ Activity & Reward Suggestion

Community Helpers could be required to be online for at least 3 hours per day, 5 days per week.

As a reward for their activity and contribution, each Community Helper could receive:

✔ 12 DC per week
✔ 48 DC per month
✔ Approximately €5 per month in value

This reward would not be too high, but it would still motivate active and helpful players to take the role seriously.

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➤ Responsibilities

Community Helpers would be responsible mainly for assisting new players. They would not be required to provide advanced support for experienced players who already understand the game.

Their responsibilities would include:

✔ Helping beginners understand what to do first
✔ Explaining basic farming and gold-making methods
✔ Guiding players toward existing forum guides
✔ Explaining important beginner systems
✔ Reminding players about useful early-game features
✔ Explaining the English-only rule for call/sell chat
✔ Redirecting serious issues to the proper support channels
✔ Reporting valid bugs or suspicious activity when needed

Community Helpers could also receive additional DC rewards for valid and well-documented reports about hackers, bugs, or serious issues, especially when a Game Master is offline.

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➤ Access to Kingdom Chats

Community Helpers should have access to all three kingdom chats: Red, Blue, and Yellow.

This would allow them to notice when someone is asking for help and respond when needed, regardless of the player’s kingdom.

This is especially useful because kingdom language can be a problem for new players. For some players, it may take a long time to reach enough language points to communicate properly with players from other kingdoms.

For example, if several new players join the Yellow Kingdom while that kingdom is less active, they may struggle to buy, sell, or communicate with players from other kingdoms. Without enough language points, they may feel isolated and leave the server.

Community Helpers could reduce this problem by guiding them, answering questions, and helping them understand how to continue progressing.

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➤ Limitations

Community Helpers should not act like Game Masters.

They are not allowed to:

✘ Use personalized names. Helper accounts must use a general format such as [Helper-1], [Helper-2], [Helper-3], etc.
✘ Reveal their real in-game identity. The Helper role must remain anonymous to avoid favoritism, conflicts, or personal influence.
✘ Use staff commands. Helpers do not have access to commands such as mute, ban, kick, teleport or any other command.
✘ Make decisions on behalf of a Game Master or any other staff member.
✘ Solve account, payment, donation, ban, or technical issues by themselves.
✘ Abuse their Helper title for personal advantage.
✘ Spread unconfirmed information.
✘ Not get involved in decisions related to the price of items.

If a problem requires staff action, the Community Helper should redirect the player to the correct support channel or report the situation to a Game Master.

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➤ Why Community Helpers Instead of Game Masters?

Game Masters already provide general information and official support when needed. However, their role is not to guide every new player step by step through the gameplay.

A Game Master usually handles important matters such as rule enforcement, reports, bugs, events, investigations, account-related issues, and serious support cases. Because of this, Game Masters cannot always spend time explaining beginner questions such as where to farm a specific item, what bonuses are useful for a certain map, what a new player should focus on first, or which guide should be followed at the beginning.

Community Helpers would fill this gap.

Their role would be to help new players with practical gameplay guidance, such as:

✔ Where to farm certain items
✔ What bonuses are useful in specific maps
✔ What systems are important at the beginning
✔ How to earn gold more efficiently
✔ Which guides should be followed first
✔ What beginner mistakes should be avoided
✔ Where to find rules, guides, Wikipedia, or support

On an advanced server, discovering everything alone can be difficult for a beginner. The server may already have many systems, guides, maps, items, bonuses, and farming methods, but a new player does not always know what is important and what should be ignored at the start.

This can make the early game feel confusing and overwhelming.

In many cases, players do not leave because the server is bad. They leave because they do not understand the gameplay, they do not know how to progress, or they feel lost during the first hours.

Community Helpers would reduce this problem by giving beginners a clear direction without replacing the Game Master team.

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⚠ Important Requirement

A Community Helper must be someone who already knows the server, understands how it works, and has real experience with the current gameplay.

This role is not meant for someone who only wants a title or a reward. A Helper must have practical knowledge gained directly from playing on the server.

Because of this, Community Helper recruitment should mainly focus on players from inside the community. Existing players are more likely to understand the server systems, the economy, the farming areas, the beginner difficulties, and the problems new players usually face.

✦ Community Helper System Implementation ✦​

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➤ Implementation Overview

The Community Helper System would be implemented step by step, starting with recruitment, internal organization, and then the in-game contact system.

The goal is to create a simple and organized structure where experienced players can help beginners understand the server, while Game Masters can continue focusing on official staff responsibilities.

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➤ Step 1: Recruitment Document

The first step would be to create an official Google Docs application form for Community Helper recruitment.

This document would contain the application questions, role information, requirements, limitations, and important rules that every applicant must understand before applying.

The recruitment should mainly focus on players from inside the server community, because a good Helper must already know the server, the gameplay, the economy, the farming areas, the guides, and the common problems new players face.

The recruitment announcement would be promoted through:

✔ Discord announcements
✔ In-game announcements
✔ Forum

This would help attract players who already have real experience on the server and are willing to help beginners.

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➤ Step 2: Helper Selection

After the recruitment period ends, the applications would be reviewed and the best candidates would be selected.

A good structure would be the 3 + 1 recruitment model:

✔ 3 active Community Helpers
✔ 1 reserve Community Helper

The reserve Helper would be useful in case one of the active Helpers becomes inactive, unavailable, or unable to continue the role.

This system keeps the team small, easy to manage, and organized. It also prevents the Helper role from becoming too common or losing its importance.

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➤ Step 3: Internal Discord Channel

After the Community Helpers are selected, a private Discord channel should be created for them.

This channel would be used only by the selected Helpers and the responsible staff members.

The purpose of this channel would be:

✔ To allow Helpers to communicate with each other
✔ To ask for help in unclear situations
✔ To report urgent beginner-related problems
✔ To share useful information about guides, systems, and common questions
✔ To contact a Game Master when a situation requires official staff action
✔ To improve the overall support offered to beginner players, including missing guides, unclear information, and possible improvements to the early-game experience.

This would make the Helper team more organized and would prevent each Helper from working alone.

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Discord Channel Example​

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➤ Step 4: In-Game Implementation

The in-game implementation could be done through a dedicated Support / Helper button in the game interface.

When a new player clicks this button, it could open a quest window or a small helper menu with useful options.

 

[Exeragon105]

i Advise @Cluss for the role, he helped 80% of High level players 🤣

 

[SnipeSura]

I'm amazed the time that has been put in this suggestion to write it out! I can only say that this suggestion is simply amazing. This would really benefit the server in a way that all new players will feel welcomed on the server, knowing that there are designated people assigned as helpers to help them out if needed. This makes a lot of sense, because this will keep players engaged in the server, most of the people who quit/stop playing is because there is nobody around to help them out, or they play alone and feel lost. (I'm speaking from experience) Like mentioned in this post, not everyone comes on the forum to look for guides/help, they just want to do it in-game while playing. This will bring a huge quality of life on the server! Hope this gets accepted!

 

[AeroSpace]

A very good idea! And well done for how you delivered the suggestion!

+1

 

[Vanity]

From a pseudo-helper standpoint, the rewards and "responsibilities" do not justify each other enough for someone to act the implied way. As a preface, I've had a 2-week bout of mining 10+ hours a day, as Blue kingdom player - approx. 90% of the time, questions and uncertainties wer left unanswered. Why?

Because the precedent has roots within the staff approach, not the player/helper approach. I think you were here from the start, so you know what staff always told us - "discover the game". Most of us here had to work quite hard to discover X and Y and even after we shared that knowledge, most people kept things to themselves.

One thing I can point out clearly here is the Green vs. Normal Bonus Changer Debate - even up to this day, it's a more than just recurrent question throughout the fresh community. Is it really so hard to add an enhanced item description to Green Changer?
I think you see where I'm getting at. In my opinion, the role of a Helper is simply not justified, mainly because it's the game itself that denies it.

But let's look into it a bit more.

The Wiki system is not pushed forward enough. There is no button that tells me there's one, unless I hit escape - but the ESC menu is not even color coded (save for the Item Shop button, of course), aspect that could tell players "hey there might be something worth your while there". Pressing the Wiki buttong sends us to the "The Basic Guide" page:


An empty page, a placeholder - even here you could have as first the main rules - only Trade in Trade Chat, only English in all chats.
Even oldschool/hardcore servers have a more welcoming experience for new players when it comes to showcasing the main systems/help aids.

5 EUR per month for 3 hours a day/5 days a week? That's one hour away from sounding like a part-time job and. I know for a fact GM PMs are getting often flooded with simple messages, some of which they may refuse to answer because they're not there to help players - so this DC value per month seems like a spit in the face for anyone willing to put on the Helper cape and actually be there.
Showcase the presence of "Helpers" in-game and the urge to PM them for every single thing will increase. Spending 3 hours mostly answering PMs for 48 DCs (not even 2 weeks of IM Thief Gloves mind you, and 17 DC short for a 7-day Premium) it's simply not worth.

You might argue that people want to simply help other people. Yes, they do - when they're not attached to an official role that forces them to do that for a certain amount of time, consistently. That changes things.
Now let's cover the responsibilities a bit.

✔ Helping beginners understand what to do first
✔ Explaining basic farming and gold-making methods
✔ Guiding players toward existing forum guides
✔ Explaining important beginner systems
✔ Reminding players about useful early-game features
✔ Explaining the English-only rule for call/sell chat
✔ Redirecting serious issues to the proper support channels
✔ Reporting valid bugs or suspicious activity when needed

They go, again, against the philosophy of the server. There are several systems (improved ones too) on the server that have to be discovered, not explained - even if by discovery we mean reading a Wiki page. The presence of a Helper becomes an outlet to rendering the Wiki pages for each system useless. People are already flocking to Discord with questions regarding the Mining system or whatnot without even checking the Wiki first.

So we return to the main issue - Wiki is not pushed enough.

Acess to kingdom chats so Helpers would notice when someone needs help and assist them? So keeping an eye on chats for 3 hours almost every single day for 48 DC?

For example, if several new players join the Yellow Kingdom while that kingdom is less active, they may struggle to buy, sell, or communicate with players from other kingdoms. Without enough language points, they may feel isolated and leave the server.

This is an issue for the Staff to solve. Helpers cannot and should not do anything in this regard. Why would a helper become a liason for the least populated kingdoms? A fix for a problem the staff should fix? Maybe put population percentages on kingdom selection screen?

✔ Where to farm certain items
✔ What bonuses are useful in specific maps
✔ What systems are important at the beginning
✔ How to earn gold more efficiently
✔ Which guides should be followed first
✔ What beginner mistakes should be avoided
✔ Where to find rules, guides, Wikipedia, or support

I'll try to take this in order.
For 1 and 2, the Bestiary system would be rendered useless - system that is already not well explained showcased.
For 3 - it's why there is a Wiki and that empy start page.
For 4 - yang-making methods should not be spoon-fed early game. If the early game was built in a healthy way, there wouldn't be the need for someone just starting the server to go about insane, out-of-the-box yang making methods.
5-6-7 again can be solved by filling that start page of the Wiki in a proper way - no filler, no bloat, just direct explanation of what a fresh player needs to know.

In many cases, players do not leave because the server is bad. They leave because they do not understand the gameplay, they do not know how to progress, or they feel lost during the first hours.

This is very true. But let's also distinguish properly between "I don't understand this server" and "This server is not explained/showcased properly to me". This is one thing the presentation should fix in it's early scrolls instead of presenting "the 4 classes of the game", for example.

A Community Helper must be someone who already knows the server, understands how it works, and has real experience with the current gameplay.

This role is not meant for someone who only wants a title or a reward. A Helper must have practical knowledge gained directly from playing on the server.

Because of this, Community Helper recruitment should mainly focus on players from inside the community. Existing players are more likely to understand the server systems, the economy, the farming areas, the beginner difficulties, and the problems new players usually face.

The role should be precisely for someone who wants a title, a nice reward (not 48 DC) - how many minutes do you have to farm as a knowledgeable player to get yang worth 48 DC? - and aknowledgement in the community. 3 hours a day for 5 days for 48 DC and not even the ability to be known - as your in-game/server persona - as a helper is unsatisfactory at best.

In my opinion, the suggested Helper system is solid, good, with a few setbacks regarding rewards and I'd say no clear definition of the role - but it's an "easy" way to burden 3/4 people with things that can be rather easily solved by the staff via various implementations, automated messages, start-up guides and system presentations and so on. Not to mention it goes against the core server philosophy - discover the game, play at your own pace, find your calling. One main issue here would be the fact that the server is influenced too much by periods of player inactivity - or by yang/item influx caused by an event. Some things are not that well thought out, imo.

✔ To share useful information about guides, systems, and common questions
✔ To contact a Game Master when a situation requires official staff action
✔ To improve the overall support offered to beginner players, including missing guides, unclear information, and possible improvements to the early-game experience.

Adding here - this is Staff's job and I'm not doing it for 48 DC a month. When I went my first time ever in Earth Dragon run (a high level run, mind you), I couldn't get it to start. I spent 10-15 minutes reading the guide, checking with the NPC, reading the quest, etc. etc. Couldn't get it to start - asked the staff, they told me to drag the Calamity Log on the NPC, "see if it works". It didn't. They then told me to leave the run and re-enter, maybe it will work like that. It didn't.
I'm not saying I shouldn't have been the one to figure out right-clicking the Calamity Log - but if the way to start the run would've been another, more specific way, the staff still couldn't have been of any help to me.

This is just an example where the "helper" manifestation currently stands on the server. People that should know things, most often don't, so you can't expect players who more or less "worked" though this server and learned it to do so behind a "Helper-1" tag and 48 DC a month.

 

[Keen]

From a pseudo-helper standpoint, the rewards and "responsibilities" do not justify each other enough for someone to act the implied way. As a preface, I've had a 2-week bout of mining 10+ hours a day, as Blue kingdom player - approx. 90% of the time, questions and uncertainties wer left unanswered. Why?

Because the precedent has roots within the staff approach, not the player/helper approach. I think you were here from the start, so you know what staff always told us - "discover the game". Most of us here had to work quite hard to discover X and Y and even after we shared that knowledge, most people kept things to themselves.

One thing I can point out clearly here is the Green vs. Normal Bonus Changer Debate - even up to this day, it's a more than just recurrent question throughout the fresh community. Is it really so hard to add an enhanced item description to Green Changer?
I think you see where I'm getting at. In my opinion, the role of a Helper is simply not justified, mainly because it's the game itself that denies it.

But let's look into it a bit more.

The Wiki system is not pushed forward enough. There is no button that tells me there's one, unless I hit escape - but the ESC menu is not even color coded (save for the Item Shop button, of course), aspect that could tell players "hey there might be something worth your while there". Pressing the Wiki buttong sends us to the "The Basic Guide" page:
View attachment 3576

An empty page, a placeholder - even here you could have as first the main rules - only Trade in Trade Chat, only English in all chats.
Even oldschool/hardcore servers have a more welcoming experience for new players when it comes to showcasing the main systems/help aids.

5 EUR per month for 3 hours a day/5 days a week? That's one hour away from sounding like a part-time job and. I know for a fact GM PMs are getting often flooded with simple messages, some of which they may refuse to answer because they're not there to help players - so this DC value per month seems like a spit in the face for anyone willing to put on the Helper cape and actually be there.
Showcase the presence of "Helpers" in-game and the urge to PM them for every single thing will increase. Spending 3 hours mostly answering PMs for 48 DCs (not even 2 weeks of IM Thief Gloves mind you, and 17 DC short for a 7-day Premium) it's simply not worth.

You might argue that people want to simply help other people. Yes, they do - when they're not attached to an official role that forces them to do that for a certain amount of time, consistently. That changes things.
Now let's cover the responsibilities a bit.

They go, again, against the philosophy of the server. There are several systems (improved ones too) on the server that have to be discovered, not explained - even if by discovery we mean reading a Wiki page. The presence of a Helper becomes an outlet to rendering the Wiki pages for each system useless. People are already flocking to Discord with questions regarding the Mining system or whatnot without even checking the Wiki first.

So we return to the main issue - Wiki is not pushed enough.

Acess to kingdom chats so Helpers would notice when someone needs help and assist them? So keeping an eye on chats for 3 hours almost every single day for 48 DC?


This is an issue for the Staff to solve. Helpers cannot and should not do anything in this regard. Why would a helper become a liason for the least populated kingdoms? A fix for a problem the staff should fix? Maybe put population percentages on kingdom selection screen?


I'll try to take this in order.
For 1 and 2, the Bestiary system would be rendered useless - system that is already not well explained showcased.
For 3 - it's why there is a Wiki and that empy start page.
For 4 - yang-making methods should not be spoon-fed early game. If the early game was built in a healthy way, there wouldn't be the need for someone just starting the server to go about insane, out-of-the-box yang making methods.
5-6-7 again can be solved by filling that start page of the Wiki in a proper way - no filler, no bloat, just direct explanation of what a fresh player needs to know.


This is very true. But let's also distinguish properly between "I don't understand this server" and "This server is not explained/showcased properly to me". This is one thing the presentation should fix in it's early scrolls instead of presenting "the 4 classes of the game", for example.


The role should be precisely for someone who wants a title, a nice reward (not 48 DC) - how many minutes do you have to farm as a knowledgeable player to get yang worth 48 DC? - and aknowledgement in the community. 3 hours a day for 5 days for 48 DC and not even the ability to be known - as your in-game/server persona - as a helper is unsatisfactory at best.

In my opinion, the suggested Helper system is solid, good, with a few setbacks regarding rewards and I'd say no clear definition of the role - but it's an "easy" way to burden 3/4 people with things that can be rather easily solved by the staff via various implementations, automated messages, start-up guides and system presentations and so on. Not to mention it goes against the core server philosophy - discover the game, play at your own pace, find your calling. One main issue here would be the fact that the server is influenced too much by periods of player inactivity - or by yang/item influx caused by an event. Some things are not that well thought out, imo.


Adding here - this is Staff's job and I'm not doing it for 48 DC a month. When I went my first time ever in Earth Dragon run (a high level run, mind you), I couldn't get it to start. I spent 10-15 minutes reading the guide, checking with the NPC, reading the quest, etc. etc. Couldn't get it to start - asked the staff, they told me to drag the Calamity Log on the NPC, "see if it works". It didn't. They then told me to leave the run and re-enter, maybe it will work like that. It didn't.
I'm not saying I shouldn't have been the one to figure out right-clicking the Calamity Log - but if the way to start the run would've been another, more specific way, the staff still couldn't have been of any help to me.

This is just an example where the "helper" manifestation currently stands on the server. People that should know things, most often don't, so you can't expect players who more or less "worked" though this server and learned it to do so behind a "Helper-1" tag and 48 DC a month.

As a point to clarify the payment. I said 48DC and 3 hours as an example. Of course, the person who is in charge (Team Manager) should know better how to manage the whole recruitment, including payment. I’m not home right now, but overall. The role of helper is to guide the new players, most of the Game master told me ,,try to discover alone”. Well, the situation is different. The game is already too old and the new players are getting overwhelmed.

Note: unfortunately I’m not in that position to create the whole suggestion ready to use. I cant do it without knowing the way of taking decisions. I’m not sure what’s the criteria for taking decisions. Therefore, my suggestion is just an overall recommendation. Something ready to be implemented it takes more times than I spent it to write everything

 

[Essence]

Hi,

Thank you for taking the time to rewrite this into a cleaner and more organized thread as I suggested. It definitely looks nicely presented now and feels much more inviting for people to read and engage with. I also think the points raised here, as well as the replies and debates from other players (i.e. @Vanity) are useful. These kinds of discussions help us see how the community feels about a suggestion, what possible benefits it could bring and what (other) concerns or limitations may need to be considered.

I want to make it clear that your effort is seen and the feedback shared here is being read and taken into consideration. I’ll also keep following any further replies, so I encourage everyone to continue engaging with the topic constructively.

I’ll move this to Pending for now. Please note that this does not mean the discussion should stop. I’ve noticed that sometimes people stop replying once a suggestion is moved to Pending, but continued feedback is necessary, useful and appreciated.

Warm wishes,
Essence.

 

[JatajWoM]

From a pseudo-helper standpoint, the rewards and "responsibilities" do not justify each other enough for someone to act the implied way. As a preface, I've had a 2-week bout of mining 10+ hours a day, as Blue kingdom player - approx. 90% of the time, questions and uncertainties wer left unanswered. Why?

Because the precedent has roots within the staff approach, not the player/helper approach. I think you were here from the start, so you know what staff always told us - "discover the game". Most of us here had to work quite hard to discover X and Y and even after we shared that knowledge, most people kept things to themselves.

One thing I can point out clearly here is the Green vs. Normal Bonus Changer Debate - even up to this day, it's a more than just recurrent question throughout the fresh community. Is it really so hard to add an enhanced item description to Green Changer?
I think you see where I'm getting at. In my opinion, the role of a Helper is simply not justified, mainly because it's the game itself that denies it.

But let's look into it a bit more.

The Wiki system is not pushed forward enough. There is no button that tells me there's one, unless I hit escape - but the ESC menu is not even color coded (save for the Item Shop button, of course), aspect that could tell players "hey there might be something worth your while there". Pressing the Wiki buttong sends us to the "The Basic Guide" page:
View attachment 3576

An empty page, a placeholder - even here you could have as first the main rules - only Trade in Trade Chat, only English in all chats.
Even oldschool/hardcore servers have a more welcoming experience for new players when it comes to showcasing the main systems/help aids.

5 EUR per month for 3 hours a day/5 days a week? That's one hour away from sounding like a part-time job and. I know for a fact GM PMs are getting often flooded with simple messages, some of which they may refuse to answer because they're not there to help players - so this DC value per month seems like a spit in the face for anyone willing to put on the Helper cape and actually be there.
Showcase the presence of "Helpers" in-game and the urge to PM them for every single thing will increase. Spending 3 hours mostly answering PMs for 48 DCs (not even 2 weeks of IM Thief Gloves mind you, and 17 DC short for a 7-day Premium) it's simply not worth.

You might argue that people want to simply help other people. Yes, they do - when they're not attached to an official role that forces them to do that for a certain amount of time, consistently. That changes things.
Now let's cover the responsibilities a bit.

They go, again, against the philosophy of the server. There are several systems (improved ones too) on the server that have to be discovered, not explained - even if by discovery we mean reading a Wiki page. The presence of a Helper becomes an outlet to rendering the Wiki pages for each system useless. People are already flocking to Discord with questions regarding the Mining system or whatnot without even checking the Wiki first.

So we return to the main issue - Wiki is not pushed enough.

Acess to kingdom chats so Helpers would notice when someone needs help and assist them? So keeping an eye on chats for 3 hours almost every single day for 48 DC?


This is an issue for the Staff to solve. Helpers cannot and should not do anything in this regard. Why would a helper become a liason for the least populated kingdoms? A fix for a problem the staff should fix? Maybe put population percentages on kingdom selection screen?


I'll try to take this in order.
For 1 and 2, the Bestiary system would be rendered useless - system that is already not well explained showcased.
For 3 - it's why there is a Wiki and that empy start page.
For 4 - yang-making methods should not be spoon-fed early game. If the early game was built in a healthy way, there wouldn't be the need for someone just starting the server to go about insane, out-of-the-box yang making methods.
5-6-7 again can be solved by filling that start page of the Wiki in a proper way - no filler, no bloat, just direct explanation of what a fresh player needs to know.


This is very true. But let's also distinguish properly between "I don't understand this server" and "This server is not explained/showcased properly to me". This is one thing the presentation should fix in it's early scrolls instead of presenting "the 4 classes of the game", for example.


The role should be precisely for someone who wants a title, a nice reward (not 48 DC) - how many minutes do you have to farm as a knowledgeable player to get yang worth 48 DC? - and aknowledgement in the community. 3 hours a day for 5 days for 48 DC and not even the ability to be known - as your in-game/server persona - as a helper is unsatisfactory at best.

In my opinion, the suggested Helper system is solid, good, with a few setbacks regarding rewards and I'd say no clear definition of the role - but it's an "easy" way to burden 3/4 people with things that can be rather easily solved by the staff via various implementations, automated messages, start-up guides and system presentations and so on. Not to mention it goes against the core server philosophy - discover the game, play at your own pace, find your calling. One main issue here would be the fact that the server is influenced too much by periods of player inactivity - or by yang/item influx caused by an event. Some things are not that well thought out, imo.


Adding here - this is Staff's job and I'm not doing it for 48 DC a month. When I went my first time ever in Earth Dragon run (a high level run, mind you), I couldn't get it to start. I spent 10-15 minutes reading the guide, checking with the NPC, reading the quest, etc. etc. Couldn't get it to start - asked the staff, they told me to drag the Calamity Log on the NPC, "see if it works". It didn't. They then told me to leave the run and re-enter, maybe it will work like that. It didn't.
I'm not saying I shouldn't have been the one to figure out right-clicking the Calamity Log - but if the way to start the run would've been another, more specific way, the staff still couldn't have been of any help to me.

This is just an example where the "helper" manifestation currently stands on the server. People that should know things, most often don't, so you can't expect players who more or less "worked" though this server and learned it to do so behind a "Helper-1" tag and 48 DC a month.

Well said. Btw, am I the only one not seeing any drops next to the metins/monsters in the guide. I would like to know which orcs drop those damn teeth. -_-

 

[Keen]

I'm here with the last proof.

WE NEED HELPERS WHO HELP THE COMMUNITY.
The Call/Sell chat is in English, but this should be clearly communicated to players. A simple chat announcement is easy to miss, especially during events when players are focused on the game.
1. Helpers should help players who are asking for information, not immediately punish them for it. That's exactly why we need Helpers, especially if GMs are not responsible for informing and assisting players with basic questions and guidance.

With that being said, I have provided the reasons, explanations, benefits, as well as the methods of implementation and usage.

NOTE​

I am not against the rule of using English in both chats. I am simply of the opinion that we need to better adapt and guide the players so they can follow it properly.


…Thank you for taking the time

 

[Essence]

Hi,

Just to provide a brief update, we are giving the suggestion careful consideration. As this relates to a topic that has come up in previous internal discussions, we are already familiar with the broader idea and are taking that context into account as we reflect on it.

At this stage, however, we are not yet able to offer a definitive conclusion. We appreciate the suggestion and will share a clearer response once we have had the opportunity to consider it more fully.

Warm wishes,
Essence.