Keen
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✦ Community Helper System ✦
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➤ General Idea
Community Helpers are experienced players who guide new players, answer basic questions, explain game systems, and help beginners understand where to find important information such as guides, rules, support channels, and useful server features.
Their main purpose is to make the game easier to understand for new players, especially during the first minutes after joining the server. Those first minutes are very important, because this is usually when a player decides whether they want to continue playing or leave.
Community Helpers are not Game Masters and they are not part of the official Game Team. Their role is based on guidance, communication, and beginner support.
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➤ Why Community Helpers Would Be Useful
The server could benefit from having around 3 to 5 Community Helpers who can guide new players, help them understand what they should do first, and teach them effective ways to progress and earn gold.
Even if the forum already has many guides, new players do not always know where to start, which guide to follow first, or where to find the correct information. A beginner may feel lost even when the information already exists.
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⚠ Why This Matters
Many new players forget or do not know about the referral code, even though it can be very useful at the beginning of the game. Missing this information early can affect their first experience on the server.
Some players also do not know that the call/sell chat is English-only. This can create confusion, especially for new players who are not familiar with the server rules yet.
Another common issue is that some players do not know where to ask for help when they have a problem. They may not know if they should use the forum, Discord, support tickets, Wikipedia, or in-game chat.
Community Helpers would reduce this confusion by guiding players toward the correct information instead of leaving them to search everything alone.
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➤ Activity & Reward Suggestion
Community Helpers could be required to be online for at least 3 hours per day, 5 days per week.
As a reward for their activity and contribution, each Community Helper could receive:
✔ 12 DC per week
✔ 48 DC per month
✔ Approximately €5 per month in value
This reward would not be too high, but it would still motivate active and helpful players to take the role seriously.
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➤ Responsibilities
Community Helpers would be responsible mainly for assisting new players. They would not be required to provide advanced support for experienced players who already understand the game.
Their responsibilities would include:
✔ Helping beginners understand what to do first
✔ Explaining basic farming and gold-making methods
✔ Guiding players toward existing forum guides
✔ Explaining important beginner systems
✔ Reminding players about useful early-game features
✔ Explaining the English-only rule for call/sell chat
✔ Redirecting serious issues to the proper support channels
✔ Reporting valid bugs or suspicious activity when needed
Community Helpers could also receive additional DC rewards for valid and well-documented reports about hackers, bugs, or serious issues, especially when a Game Master is offline.
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➤ Access to Kingdom Chats
Community Helpers should have access to all three kingdom chats: Red, Blue, and Yellow.
This would allow them to notice when someone is asking for help and respond when needed, regardless of the player’s kingdom.
This is especially useful because kingdom language can be a problem for new players. For some players, it may take a long time to reach enough language points to communicate properly with players from other kingdoms.
For example, if several new players join the Yellow Kingdom while that kingdom is less active, they may struggle to buy, sell, or communicate with players from other kingdoms. Without enough language points, they may feel isolated and leave the server.
Community Helpers could reduce this problem by guiding them, answering questions, and helping them understand how to continue progressing.
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➤ Limitations
Community Helpers should not act like Game Masters.
They are not allowed to:
✘ Use personalized names. Helper accounts must use a general format such as [Helper-1], [Helper-2], [Helper-3], etc.
✘ Reveal their real in-game identity. The Helper role must remain anonymous to avoid favoritism, conflicts, or personal influence.
✘ Use staff commands. Helpers do not have access to commands such as mute, ban, kick, teleport or any other command.
✘ Make decisions on behalf of a Game Master or any other staff member.
✘ Solve account, payment, donation, ban, or technical issues by themselves.
✘ Abuse their Helper title for personal advantage.
✘ Spread unconfirmed information.
✘ Not get involved in decisions related to the price of items.
If a problem requires staff action, the Community Helper should redirect the player to the correct support channel or report the situation to a Game Master.
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➤ Why Community Helpers Instead of Game Masters?
Game Masters already provide general information and official support when needed. However, their role is not to guide every new player step by step through the gameplay.
A Game Master usually handles important matters such as rule enforcement, reports, bugs, events, investigations, account-related issues, and serious support cases. Because of this, Game Masters cannot always spend time explaining beginner questions such as where to farm a specific item, what bonuses are useful for a certain map, what a new player should focus on first, or which guide should be followed at the beginning.
Community Helpers would fill this gap.
Their role would be to help new players with practical gameplay guidance, such as:
✔ Where to farm certain items
✔ What bonuses are useful in specific maps
✔ What systems are important at the beginning
✔ How to earn gold more efficiently
✔ Which guides should be followed first
✔ What beginner mistakes should be avoided
✔ Where to find rules, guides, Wikipedia, or support
On an advanced server, discovering everything alone can be difficult for a beginner. The server may already have many systems, guides, maps, items, bonuses, and farming methods, but a new player does not always know what is important and what should be ignored at the start.
This can make the early game feel confusing and overwhelming.
In many cases, players do not leave because the server is bad. They leave because they do not understand the gameplay, they do not know how to progress, or they feel lost during the first hours.
Community Helpers would reduce this problem by giving beginners a clear direction without replacing the Game Master team.
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⚠ Important Requirement
A Community Helper must be someone who already knows the server, understands how it works, and has real experience with the current gameplay.
This role is not meant for someone who only wants a title or a reward. A Helper must have practical knowledge gained directly from playing on the server.
Because of this, Community Helper recruitment should mainly focus on players from inside the community. Existing players are more likely to understand the server systems, the economy, the farming areas, the beginner difficulties, and the problems new players usually face.
✦ Community Helper System Implementation ✦
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➤ Implementation Overview
The Community Helper System would be implemented step by step, starting with recruitment, internal organization, and then the in-game contact system.
The goal is to create a simple and organized structure where experienced players can help beginners understand the server, while Game Masters can continue focusing on official staff responsibilities.
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➤ Step 1: Recruitment Document
The first step would be to create an official Google Docs application form for Community Helper recruitment.
This document would contain the application questions, role information, requirements, limitations, and important rules that every applicant must understand before applying.
The recruitment should mainly focus on players from inside the server community, because a good Helper must already know the server, the gameplay, the economy, the farming areas, the guides, and the common problems new players face.
The recruitment announcement would be promoted through:
✔ Discord announcements
✔ In-game announcements
✔ Forum
This would help attract players who already have real experience on the server and are willing to help beginners.
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➤ Step 2: Helper Selection
After the recruitment period ends, the applications would be reviewed and the best candidates would be selected.
A good structure would be the 3 + 1 recruitment model:
✔ 3 active Community Helpers
✔ 1 reserve Community Helper
The reserve Helper would be useful in case one of the active Helpers becomes inactive, unavailable, or unable to continue the role.
This system keeps the team small, easy to manage, and organized. It also prevents the Helper role from becoming too common or losing its importance.
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➤ Step 3: Internal Discord Channel
After the Community Helpers are selected, a private Discord channel should be created for them.
This channel would be used only by the selected Helpers and the responsible staff members.
The purpose of this channel would be:
✔ To allow Helpers to communicate with each other
✔ To ask for help in unclear situations
✔ To report urgent beginner-related problems
✔ To share useful information about guides, systems, and common questions
✔ To contact a Game Master when a situation requires official staff action
✔ To improve the overall support offered to beginner players, including missing guides, unclear information, and possible improvements to the early-game experience.
This would make the Helper team more organized and would prevent each Helper from working alone.
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Discord Channel Example
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➤ Step 4: In-Game Implementation
The in-game implementation could be done through a dedicated Support / Helper button in the game interface.
When a new player clicks this button, it could open a quest window or a small helper menu with useful options.
