Hello everyone,
I want to clarify a few points, because I understand that situations like this can easily create frustration, speculation, and loss of trust when seen from the outside.
As mentioned in my initial reply to this topic, our team tries to take a balanced approach when it comes to player competitiveness and behavior. We do not want to police every misstep, every argument, or every piece of banter between players. We know that rivalry, ragebaiting, and trash talk are part of the gaming environment, especially in a competitive server. Our goal is not to make players feel watched at every step.
That being said, there is a line. When banter turns into harassment, targeted abuse, or behavior that damages the game environment, we will step in. In many cases, we prefer warnings before actual punishment, because not every mistake should immediately lead to harsh action.
Regarding accounts being banned and later unbanned during investigations: this is not as unusual as it may look from the outside. In certain cases, especially when there are suspicions involving RMT or large-scale operations, temporary bans are used as a precautionary measure while we investigate. You can compare it to assets being frozen or someone being prevented from leaving the country while under investigation. It does not automatically mean a final verdict has already been reached.
Why do we do this? Because information spreads extremely fast. Once people know an investigation is happening, there is a very real risk of items, yang, accounts, or other assets being moved, sold, or hidden further away from the accounts involved. For that reason, we sometimes have to secure the situation first and verify everything afterwards.
The proof we receive from the community is also not the only thing we base our decisions on. Reports, screenshots, recordings, and other external proof are only part of the process. We always correlate them with our own logs, data, and internal checks. Investigations involving serious RMT activity can take weeks or even months, because we need to go through a large amount of information carefully.
We also cannot publicly share everything we use to make decisions. Some of the information is confidential, and some of the proof comes from players who report things to us. Sharing that material publicly would put those players at risk of retaliation. Consider it a form of witness protection. We understand that this limits how transparent we can be, but protecting the integrity of the investigation and the people who help us is also part of our responsibility.
About staff impartiality: our staff members are not allowed to take part in in-game drama. If a team member chooses personal drama, favoritism, revenge, or faction politics over their staff responsibilities, the consequence is direct removal from the team. Would you choose in-game drama over your position? We would not.
So even if some of you believe that certain team members may dislike certain players or groups, the reality is that staff are expected to act above that. And to be fair, we dislike you all equally.
That is a joke, before someone quotes only that part.
Could our team be more professional at times? Yes, I agree. We are not perfect, we have never been perfect, and we will never claim to be perfect. But we are working on improving the server on multiple levels: technical stability, gameplay experience, promotions, the patcher, the homepage (coming soon

), support services, and the way we communicate with the community.
Our role is not to protect one side of the server against another. Our role is to move between these big poles of power in the community and make sure that everyone receives a fair share of protection, even when the decision is unpopular with one side or the other.
As for the question “Can we trust the staff?”, that is ultimately for each player to decide. The staff is here to ensure a fair and smooth gaming experience. If that sometimes goes against someone’s personal agenda, then no, the staff will not break away from its purpose just to gain that person’s trust.
Trust is not something we can demand from you. It is something built through consistency, fairness, and time. What we can say is that we will continue doing our best, even when the situation is messy, even when people are angry, and even when decisions are difficult to explain publicly.