Closed A Ban Caused by a System Error

[Jimmy]

Hi everyone,
I’m opening this thread to report an issue that, unfortunately, isn’t an isolated case — and I think it deserves the attention of both the community and the staff.

A friend of mine from the guild was unfairly banned for allegedly using hacks, but I can confirm with absolute certainty that he has never used any illegal programs or modifications. It seems to be an error caused by the automatic detection system or some kind of malfunction in the verification process.

Sadly, this isn’t the first time something like this has happened on the server, and I believe it’s important that the matter be taken seriously.
I invite everyone who has experienced a similar situation to comment below, so the staff can get a clearer picture of how often these issues occur.

The goal here isn’t to start drama, but to ask for a more accurate review of the automatic ban systems and control procedures, to prevent players from losing years of progress and effort due to mistakes not of their own making.

I hope this discussion helps improve everyone’s experience and ensures more fairness and transparency in the system.

Grazie per la lettura.

Jimmynho

 

[Delirio89]

I agree with the message if the person made a mistake it is right that he pays but if he was really banned for a mistake I am afraid that one day the same thing could happen to me too

 

[gyarados]

I have heard of several people being banned for hacking despite never having used it, I hope that the matter will be resolved in the best way for the player in question and that this incident can shed some light on the automatic ban system, given that it could potentially happen to anyone, even me for example.

 

[ThiefPenguin]

I agree, but more than anything else, I think it's only fair to provide evidence when imposing a permanent ban. We players invest a lot in this server, both in terms of time and money, so being banned due to an error in the automatic anti-cheating system and not even being given any evidence is not at all pleasant!

 

[F3NIX]

It happened to me. I hope the moderation team can review my case and consider revising the anti-cheat system to avoid false positives in the future!

 

[Tury]

Hi, I've been playing for a few months and I too sometimes hear of someone being banned for no reason, even people who were playing correctly with me, if we've got to the point of opening a post on the forum it means that the matter is serious, and it's also very worrying.

 

[Hydra]

It’s certainly possible that the cheat detection system automatically identifies the presence of programs considered potentially suspicious. However, as computer science teaches us, no detection system is flawless — false positives can always occur, meaning that legitimate applications or behaviors may be incorrectly flagged as malicious.

Before taking such drastic measures, it would be advisable to carefully analyze which process or application actually triggered the anticheat alert, so that the technical staff can conduct a more thorough investigation.

It’s also worth noting that some recent events may have influenced the system’s behavior. For example, a few days ago, a patch for the WoM client launcher was released, and several users reported having to temporarily disable their antivirus software in order to download the update successfully.

In situations like this, the temporary absence of an active antivirus or the presence of third-party processes (not necessarily related to cheating) could have led the anticheat system to mistakenly interpret them as threats or game manipulation tools, thus generating an unjustified alert.

 

[Wafer]

Freee f3nix

 

[YouMadBro]

+1

 

[Skullek]

Oh wow, so many new board accounts. Nothing suspicious, you can move on XD All friends came to support, which is lovely in its own way.

I don't know the situation, but I agree with one thing.

Proof of the perm ban should be provided in every single case. GMs / Logs aren't infallible, especially considering how many errors are being made with every single update or event (it happens, it's a human thing and so are mistakes in logs).

Stealing from a store, being in a court, speeding – proof is always provided, and that's how it should be in this case.

Especially since players maintain this server with their money (indirectly buy items from IM from other players or directly from IM) and only thanks to this the GMs have a job here and are paid for it.

It is known that 99% of bans are definitely justified, but the statistics were not created yesterday, for sure in these 2,5 years there was some player who received perm ban that was actually false positive.

Failure to provide evidence affects your credibility. I don't understand why you don't want to provide such proof. You don't want to show how your log system works? Or maybe you're collecting too much data? Or are you collecting this data illegally for example, by taking screenshots?

 

[Jimmy]

Oh wow, so many new board accounts. Nothing suspicious, you can move on XD All friends came to support, which is lovely in its own way.

I don't know the situation, but I agree with one thing.

Proof of the perm ban should be provided in every single case. GMs / Logs aren't infallible, especially considering how many errors are being made with every single update or event (it happens, it's a human thing and so are mistakes in logs).

Stealing from a store, being in a court, speeding – proof is always provided, and that's how it should be in this case.

Especially since players maintain this server with their money (indirectly buy items from IM from other players or directly from IM) and only thanks to this the GMs have a job here and are paid for it.

It is known that 99% of bans are definitely justified, but the statistics were not created yesterday, for sure in these 2,5 years there was some player who received perm ban that was actually false positive.

Failure to provide evidence affects your credibility. I don't understand why you don't want to provide such proof. You don't want to show how your log system works? Or maybe you're collecting too much data? Or are you collecting this data illegally for example, by taking screenshots?

First, let me introduce myself. In-game, I'm Jimmynho. Who do I have the pleasure of speaking to? I started this thread because a guy I play with was banned for hacking. He's never used any external programs and has never broken the rules. We offered to provide something extra that could be useful to the staff. They didn't want to know anything, and they didn't provide any proof of this alleged hacking. We can't use any evidence because we don't have any. My friend is an honest player, and we can't do anything other than offer to provide something they requested to exonerate him. From what I've read and heard, it's not the first time this has happened, and I'm certain of my friend's innocence. He spent €500 the day before on the item shop. I don't think it made sense for him to use external programs to tower farm or crack a few metins with his friends.

We're afraid this could happen to anyone and ruin months or years of commitment to this server.

 

[Essence]

Hi,

Unfortunately, we do not discuss specific ban cases on the forum. I would encourage you to write an e-mail to support hence it is the department that deals with bans to begin with. In terms of our detection systems, I can certify that no one receives a permanent ban for "hacking" without using hacks. It is simply not possible, and the hackers are usually double checked, then triple checked by an actual game master. Still, if you believe there was an error in judgment, you may still write an e-mail to support for a fourth check-up.

Warm wishes,
Essence.